Terms of Service

These Terms of Service (“Terms”) govern your use of the website hagens.co.za, our services, and any interactions with Hagens Logistics (Pty) Ltd (“we”, “us”, “our”). By accessing the Website or engaging our services, you agree to be bound by these Terms.

If you do not agree, do not use the Website or our services.

1. About Us

Hagens Logistics is a Durban-based freight brokerage specializing in air freight, ACMI/wet lease, dry lease, cargo chartering, sea freight (FCL/LCL), and cargo feeder services across SADC, Eastern Africa, the UAE, Asia, Europe, and the UK. We act as an intermediary — we do not own or operate aircraft, vessels, or trucks.

10 Gcabashe Road, Durban, 4360, South Africa
Email: [email protected]
Phone/WhatsApp: +27 67 369 1750

2. Scope of Services

We provide brokerage, facilitation, and advisory services only. We do not own or operate transport assets, act as a carrier or principal, guarantee delivery times/rates/availability, or provide insurance unless explicitly agreed in writing. All transportation is performed by third-party carriers under their own terms.

3. Quote Requests & Bookings

• Quotes are estimates only, based on information you provide.
• Quotes are valid for the period stated (or 7 days if not stated).
• We are not obligated to accept or fulfill any request.
• A binding contract forms only when we issue written confirmation and you accept it.
• Prices exclude VAT, duties, taxes, surcharges, and unforeseen costs unless stated.

4. Your Obligations

• Provide accurate, complete, and timely information
• Ensure cargo complies with all laws, regulations, and carrier rules (IATA LAR, DG rules, etc.)
• Obtain all necessary permits, licenses, and insurance
• Pay all invoices within agreed terms (usually 7–30 days)

5. Limitation of Liability

To the maximum extent permitted by South African law, we are not liable for indirect, consequential, or special damages. Our total liability is limited to the brokerage fee earned on the specific transaction (or R10,000, whichever is lower). We are not responsible for acts/omissions of carriers, customs authorities, or third parties. Force majeure events exclude liability.

6. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from inaccurate information you provide, cargo not complying with regulations, or your breach of these Terms.

7. Intellectual Property

All content on the Website (text, images, logos, PDF business profile) is owned by Hagens Logistics or licensed to us. You may not reproduce, modify, or use it commercially without written permission.

8. Termination

We may suspend or terminate access to the Website or services at any time for breach of these Terms or legal reasons, without notice or liability.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the exclusive jurisdiction of the courts of Durban, KwaZulu-Natal.

10. Changes to Terms

We may update these Terms. Changes will be posted here with a new “Last updated” date. Continued use of the Website after changes constitutes acceptance.

11. Entire Agreement

These Terms (together with our Privacy Policy and any written quote/booking confirmation) constitute the entire agreement between you and us.